Frequently Asked Questions

How do I create an account?

Click the "Sign In / Up" button on our website and choose "Don't have an account? Sign Up". You can register using your email address or Google account. If you're an event organiser, head over to The Organiser Portal, your account will carry over, so you won't need to sign in again separately.

Is EventBridge free to use?

EventBridge is free for attendees. Event organisers pay a small service fee depending on ticket sales and extra services requested like marketing.

What types of events can I create?

You can create any type of event - conferences, concerts, workshops, parties, sports events, virtual events and more all from the palm of your hands.

How do I purchase tickets?

Browse events, select the event you would like to attend, choose your tickets and complete the checkout process with your payment information and your tickets should be delivered to your email in an instant.

What payment methods do you accept?

We accept all major cards (Visa, Mastercard, American Express), Apple Pay, Capitec Pay, EFT, and QR code payments, all made possible by our amazing partners at Paystack.

Can I buy tickets without creating an account?

Typically you'll need an account to purchase so you can manage and access your tickets afterward. However, some organisers enable "FastLane" guest checkout for their events, which lets you buy tickets without signing up first. Where FastLane isn't enabled, you'll need to create a free account to complete your purchase.

How will I receive my tickets?

Your tickets are delivered electronically to your email as a PDF containing all your event details, and are also stored in your EventBridge account, accessible any time via Tickets, our Android mobile app, or the website. Your ticket email also includes buttons to add your ticket straight to Google Wallet, Samsung Wallet, or Huawei Wallet.

How do I add my ticket to Google, Samsung, or Huawei Wallet?

Open the ticket email we sent you and look for the wallet buttons alongside your PDF ticket. Tap "Add to Google Wallet", "Add to Samsung Wallet", or "Add to Huawei Wallet" depending on your device, and follow the prompts to save it. The QR code in your wallet pass is synced with the one on your PDF ticket, so you only need to present one at check-in, there's no need to show both.

How much does it cost to create an event?

Creating an event is free. Your fee structure will depend on volume of sales and any extra services requested by you.

Organiser Fees

Customer Fees

When do I get paid for my ticket sales?

Payouts are processed weekly, every Friday, for eligible completed orders ( booking R + payment gate R per transaction + payout R once off fee + statement R once off fee, ) . If you need funds released earlier, for example to cover venue or supplier costs ahead of your event, contact our support team to request an early payout.

Can I modify my event after publishing?

Yes, you can edit event details, but major changes (date and venue) may require attendee notification and consent.

How do I check in attendees at my event?

You can choose any of our checkin packages and we will handle everything for you, or check attendees in yourself using scan.ebtickets.com to scan QR codes on tickets, or download our Android app here.

The website isn't working properly. What should I do?

Try refreshing the page, clearing your browser cache, or trying another device or browser. If problems persist, contact our support team at support@ebtickets.com.

Can I use EventBridge on my mobile device?

Yes! EventBridge works on all mobile browsers and we also have a dedicated mobile app available for Android Download here. An iOS app is not currently available, iPhone users can use EventBridge through their mobile browser.

I can't find my tickets. Where are they?

Check your email for the confirmation, log into your account and go to Tickets, or check our mobile app. Contact our support team at support@ebtickets.com with your order number as the subject if you still cannot find them.

Can I get a refund for my tickets?

Refund policies are set by individual event organisers. Check the event page for specific refund terms.

What happens if an event is cancelled?

If an event is cancelled, attendees receive refunds within 5-10 business days for the funds we hold, excluding payment gateway and service fees already incurred. If the organiser has received an early payout for the event, liability for returning those funds or settling attendee refunds shifts to the organiser directly, this falls outside of EventBridge's control.

Can I transfer my tickets to someone else?

Yes, each active ticket has a transfer button that lets you send it to any recipient's email. The recipient doesn't need an EventBridge account to receive it, they'll get their own ticket PDF straight to their email. If they'd like their ticket synced into an EventBridge account instead, they can create one to claim it there.

Is my payment information secure?

Yes, we use industry-standard SSL encryption and partner with trusted payment processors, checkout Paystack's simulation of how their systems work to protect your financial information.

How do I report a suspicious event or seller?

Event pages have a "Report This Event" button, and organiser pages have a "Report" button. Click it, fill in your reason, and our team will investigate and get back to you with a response.

What should I do if I suspect fraudulent activity?

Use the "Report This Event" button on the event page, or "Report" on the organiser page, and include all relevant details, our team will investigate. For urgent matters, you can also contact our security team directly at security@ebtickets.com.